Hey all, I just received my Gateway ElementX with the E plastic and there are scrapes all along the edge of the disc. The scrapes are equally compacted on the top side along the rim of the disc. About 3/4" to the rim filled.
It looks like they meant it to be like that. I doubt they did, so I just want to be sure this is a mistake before I send it back. Does anyone else have this disc and can you please tell me whats up? Thanks

mine have no scrapes...

dang it... Well this really sucks.

Many of the discs I have received from Gateway have been "cosmetically challenged." They fly OK, but it is rather discouraging.

Whats the difference between ElementX and Element?

There are also blotches on it. Like air bubbles. 2 big ones.

The probably with the scratches is I dont think it will fly ok.

The 'X' is the more overstable version.

Start throwing the buzzz (element is basically a copy of it), never have I seen Discraft send a disc that had anything wrong with it. Just my .02

Are you sure they are Element-X?
as far as I know only the CLEAR 1st run Elements had moisture marks.
The marks around the edges are moisture marks, from either the beginning or end of a run and should have no effect on the flight. In fact being that most High end plastics are smoother on the surface, these moisture marks give you a little better grip.( thats why we didnt feel it was necessary to grind them up.
Please throw the discs and use it for a few rounds. The plastic should be really hard to scuff, scrape or get bent out of shape.
1st runs of the polaris back in 94 had these moisture marks and they are very sought after discs, ( mostly because of the way they flew)
If you are not happy after throwing the disc e mail the shop [email protected]


If you have are not satisfied with the performance of the disc or not happy for any reason we will glady refund your money or send you out one to replace it.

my 2 heavy e elements had these scapes all along the top edge as well

[email protected], now that's good customer service...

I'd keep it man, who knows, someday it could a valuable collectible disc, the infamous "moisture-marked first run E Element-X" :D

I have one of these first run clear elements with the bubbles around the rim, and I throw it all the time. It flies awesome. If you don't want to throw it, I personaly would keep it(if it has the proto stamp). :D:p

Yea,

My first E element had the same characteristic. It is so sweet I bought 3 more just in case it was a first run thing. I have one that is smooth and it's nice, but the ones with grooves are grippier.

I also had a old KC banshee that had the same thing going on. It too was really grippy and flew the same as a smooth one. The element and the Banshee both seemed to be a little more duralble? Maybe it's cause gashes are less noticable.

I wouldn't sweat it, just give it a toss, if it sucks looks like they are willing to replace it, so why not.

Gateway, is this a first run thing? Can I order them specifically? If so what do you call that effect?

-Jon

I have a milky clear 173 E element and it has the moisture marks. I like the feel of them but the underside of the rim of my element has a section about 3" long that has little dents and ripples in the plastic. The inside of the rim at the same section has the dents too. I doubt it affects the flight any but I still wish they weren't there because before I throw I always spin the disc around a few times in my hand and when my finger runs over this part it distracts me. I still love the disc but I am definately going to order a different one soon.

Sorry its not an Element-X.
Just an Element.
Kinda weird though. Seems like I coulda made the same effect with some steel wool.

Do you have any way of posting a picture...I'm surious as to the specifics of what happened. (IE what it looks like)

Unfortunately I do not a have a digital cam. My buddy does though. Ill see when I can get him over here.

After reading this post, I won't be ordering any Gateway discs off the Internet. I will have to see them first. Considering where I live in CO, that's not likely.
I also have to say, that I think if a manufacturer is aware of cosmetic defects in their product they should do one thing � sell it as a second. Don't expect retail buyers to try to figure out what is wrong [or right?] with the disc. Retail buyers think Gateway products are as good as the competition [as advertised]. They cost just as much, so why aren't they inspected and released with the same high standards? Maybe some of the folks selling these "prototypes" should mention that they are not 1st quality discs, and may have some funky defects?
I have no allegiance to any disc manufacturer. When I purchase a disc, I expect a product that is 100% quality at time of purchase and produced as consistently as possible [from one disc to the next] especially if it is sold at a retail price. With this reasoning, I buy and throw mostly Discraft discs, although I have a lot of Innova plastic too (mostly on the wall).
PS. Saying that defective discs are likely to become collectors does not say much for the future of disc quality. If it's a jacked disc ... it's a jacked disc, and it shouldn't be praised.
Just my 2 cents.

I don't think your comment was worth the 2 cents you gave it. As Dave, the owner and manufacturer of the discs, pointed out, the moisture marks have no effect on flight. I have one of these "jacked" discs and I actually like the feel. If you had read the thread there were other people who said they liked it also. If the disc was unacceptable, Gateway showed it would be more than willing to replace it or refund the person. Sometimes some of the best discs and most sought after ones are the ones that have some little quirk to them... a night shift Innova disc comes to mind. The fact is that the discs fly great and the "jacked" up portion actually gives you the best grip you can imagine on an elite plastic. So lets see here... disc flies well... has better grip and is still in the elite Evolution plastic. I am not seeing a problem. If you want pretty discs you can stay with Discraft because their discs are always very clean. Gateway makes discs for golfers... sorry if you are not included.

I think it's the expectation of a clean disc that results in disappointment. If it were something that were publicized and done on purpose, I think there would be less of this kind of reaction. After reading this, I would say that G-Way offers excellent customer service, but that would not change my opinion that "moisture marks" even though they may create better grip, still constitute what I would consider to be a defect.

Im keeping this disc. Not because I like the defect that supposedly makes this disc good, but because I am not going to ship it back.
I dont think the customer service offered was outstanding of any other company Ive had experience with. It was average. Not bad, but average.
Thanks for the gem of a disc gateway, but from now on, advertise yer duds as duds. I ordered an Element. Not a collectors edition faulty disc.
On the flip side. It flies nicely. I cant compare it to any other one though. And if I do decide I like these mistake discs... Then what? Apparently they cost quite a bit.
So, I fall in love with the grip later this summer. Gateway fixed the bug in the machines. They arent being made anymore. Im screwed. The only way to get another is paying $50 on ebay.

Im keeping this disc. Not because I like the defect that supposedly makes this disc good, but because I am not going to ship it back.
I dont think the customer service offered was outstanding of any other company Ive had experience with. It was average. Not bad, but average.
Thanks for the gem of a disc gateway, but from now on, advertise yer duds as duds. I ordered an Element. Not a collectors edition faulty disc.
On the flip side. It flies nicely. I cant compare it to any other one though. And if I do decide I like these mistake discs... Then what? Apparently they cost quite a bit.
So, I fall in love with the grip later this summer. Gateway fixed the bug in the machines. They arent being made anymore. Im screwed. The only way to get another is paying $50 on ebay.


That's what Innova throwers do.

I don't think that Gateway is gonna stop making the element with the evolution plastic. Everyone likes it, so why would he stop making it. Sure some of the protos have moisture marks, but that doesn't mean that every single element from now on will be like that. As most people have said that have thrown it(myself included) they fly great. Dave is not concerned with making his discs collectors items. He is concerned with making a quality product with the player in mind. So don't be looking to pay $30-100 for a Gateway disc anytime soon. As Dave said before, send it back for a new one if you don't like it. Who knows, he might send you back 2. And if you don't want to take the time to send it back, then don't complain when the offer was there to right the wrong. :p

Dark 12,
Have you thrown the disc yet?
There is not much difference in flights of any of the E - elements ( moisture marks or not).
Just get out and throw it and tell me how it flys.
like I said before, the fact that they were clear and fly awesome is why we did not grind them up.
If a certain run of disc becomes valuable because of supply and demand I have no control over that.
But I'm pretty sure that there is no real need to pay more than $15 for any disc no matter how good someone else tells you it is. You may want to judge a disc for what it does for your game. If you learn the Element I gaurantee it will help develop your technique.
The disc we sold you is in no way a "DUD", We have sold about 300 of them so far, just like the one you received and havent heard one complaint.
I will have Justin send you out another element and a Wizard as well at no charge.

Enjoy the discs! :cool:

Well gee Dave, if all you have to do for free plastic is whine a little bit I will stop defending your product and throw a fit too. I wouldn't do that, but hey if it works. LOL

You know, I have some discs that fly well and others that fly into trees, all the time. I hate those discs! Dave, could you send me some discs that fly well? I'm sure it's the discs that suck, because I know it can't be the way I throw ;)
Seriously, the Wizard is a great disc! I haven't had a chance to throw much else from Gateway, but it seems that things are coming along nicely. Keep it up.

wow--great customer service on the part of gateway. i have had good service from them as well, and will keep trying their new stuff. the point that was trying to be made [i beleive] was that folks will get used to these watermarks for grip reasons, [i like mine] then try to get another disc just like it, only to find that the "problem" has been fixed. then they find it frustrating to throw this disc they like so much with a different feel to it. i see their point. again--great job on discs and service gateway. people around here either knocked gateway or had never tried one. i loan out my speed demons/spirits when i see someone with a monster or whatever, same with wizards, sabres and elements. folks are always impressed---"duh, that's pretty sweet".

Thanks Rob, Steve and the Klunker.
We will inform retail customers in advance from now on about minor cosmetic flaws such as the moisture marks.
I understand the problems that can get created by purchasing something you cannot see or feel in person.
We have been pretty strict on letting imperfect discs out of the factory in the last few years.
The ones that do get stamped, wind up on the missed stamped/Xout shelf and are sold for quite a bit less.
I know there will always be a few that get by and We will exchange any product if a customer is not happy!
*
We ran over 50 gdstour events last year to allow players a first hand look at our products and hope to have 60 or more this year.
Our job over the next few years will be in developing more gdstour events and retail accounts so players will have a chance to hold and flex our discs in person.

If anyone out there has a club that would like to run an event or stock our discs, please have them call the shop to get set up.
We will sell smaller quantities to clubs (like 25 or so) at the normal wholesale prices and sometimes even offer a consignment deal.
314 487 5204 or [email protected]

wow. Ive had 2 computer companies send me a free replacement part because they sent me the wrong one. But I must admit, Ive never gotten TWO free things. I just want to apologize for sounding like I was whining. I didnt want it to sound like that. I first called the shipping company because I thought they might have damaged it. I was just really confused as to why it was like that.
As you can tell Im a very new comer to the disc golf scene, but the hospitality shown by Gateway is great. Thanks again.