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QA-COM-4: Everyone in my group watched my soft putter push through the side of the basket and come to rest completely inside of it, not wedged at all. They said the putt was no good. Are they right?

Yes. A throw that is observed by the group or an Official to enter the target by wedging through the tray or by dropping through the top of the chain support is not considered good, even if it comes to rest in the basket or chains, because it has not entered the target correctly (above the rim of the tray and below the top chain support). If no one sees the throw on a blind hole or when the target is too far away, the group must make a decision.