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Jeff_LaG · Nov 23 2011, 12:15 PM

Thanks for the speedy response, Nez.

I'm sorry about the speculation ad infinitum on this message board, but all we have to go on is essentially what is contained within the BoD minutes. Your additional level of insight provided is greatly appreciated, and it's very encouraging to hear that additional Accuvant staff are working on the issue.

I'm sure that the BoD is just as frustrated if not more so than the PDGA membership, but given what we all know (which is admittedly little) it just appears like the situation has basically reached the point where some additional measure of accountability and responsibility is warranted. It's been my experience that in just about any walk of life, this level of service is not acceptable business practice with regards to delivery on objectives & expectations. I know for sure that if I gave this level of performance at the Fortune 500 company at which I work, I'd be given punitive action up to and including demotion or termination.

It's simply human nature that when something this big goes down so wrong, there must be some level of accountability shown to get back into peoples' good graces. I wish this weren't the case, but deep down I think for folks to come back around, a person or persons or an organization needs to take the fall for letting the situation get to this point. Personally, I think that the further we stay on with Accuvant and the more deadlines we keep missing and the longer the website stays in such a sorry state, it will only continue to reflect negatively on the PDGA and could possibly affect membership renewal rates. The website is simply the face of the organization.

I realize that this is a "touchy" subject, but hopefully this constructive criticism is received in a positive manner. I think it should go without saying that it's of utmost importance that in the upcoming months of December and January when members are renewing, major progress is demonstrated with the website upgrade. I just feel that beyond that time, it's quite unreasonable to ask or expect any more continued patience with this matter.

My $.02

Nov 23 2011, 12:15 PM	#63
Jeff_LaG Senior Member Join Date: Sep 2005 Location: cheering for the Steelers, Penguins, and Pitt Posts: 3,120	Thanks for the speedy response, Nez. I'm sorry about the speculation ad infinitum on this message board, but all we have to go on is essentially what is contained within the BoD minutes. Your additional level of insight provided is greatly appreciated, and it's very encouraging to hear that additional Accuvant staff are working on the issue. I'm sure that the BoD is just as frustrated if not more so than the PDGA membership, but given what we all know (which is admittedly little) it just appears like the situation has basically reached the point where some additional measure of accountability and responsibility is warranted. It's been my experience that in just about any walk of life, this level of service is not acceptable business practice with regards to delivery on objectives & expectations. I know for sure that if I gave this level of performance at the Fortune 500 company at which I work, I'd be given punitive action up to and including demotion or termination. It's simply human nature that when something this big goes down so wrong, there must be some level of accountability shown to get back into peoples' good graces. I wish this weren't the case, but deep down I think for folks to come back around, a person or persons or an organization needs to take the fall for letting the situation get to this point. Personally, I think that the further we stay on with Accuvant and the more deadlines we keep missing and the longer the website stays in such a sorry state, it will only continue to reflect negatively on the PDGA and could possibly affect membership renewal rates. The website is simply the face of the organization. I realize that this is a "touchy" subject, but hopefully this constructive criticism is received in a positive manner. I think it should go without saying that it's of utmost importance that in the upcoming months of December and January when members are renewing, *major* progress is demonstrated with the website upgrade. I just feel that beyond that time, it's quite unreasonable to ask or expect any more continued patience with this matter. My $.02